Contact Us

Got a question about a sweepstakes casino, spotted something that needs updating, or just want to flag an issue with the site? This page explains the best way to reach us and what we can (and can't) help with.

How to Reach Us

The quickest way to contact List of Sweepstakes Casinos is by email at [email protected]. Send us as much detail as you can — which page you're referring to, which operator it concerns, and what you'd like us to look at. We read every message and aim to reply within a couple of business days, though busier periods can mean a longer wait.

What We Can Help With

We're a research and comparison site, not an operator, so our team can't access anyone's casino account, process a redemption, or resolve a payment dispute. What we can do is:

• Correct outdated information on a review, such as a welcome offer, eligible states, or redemption terms that have changed
• Look into a broken link, an incorrect rating, or a factual error you've noticed on the site
• Answer general questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
• Take feedback on our editorial process, including how we compare payout speed, coin packages, and welcome bundles across sites like Crown Coins, SplashCoins, and McLuck

What to Contact the Operator About Instead

If your question is about your own account, List of Sweepstakes Casinos isn't the right place to ask. Each sweepstakes casino runs its own support desk, and only they can act on account-specific requests. This includes:

• Identity verification (KYC) issues, such as ID documents being rejected
• Redemption status, processing times, or a payout that hasn't arrived
• Account access problems, password resets, or account closure requests
• Disputes over bonus terms, wagering requirements, or coin balances
• Billing questions related to a Gold Coin package purchase

For these, look for the "Support," "Help," or "Contact" link on the operator's own website — usually in the footer or account menu. Most platforms also list a support email or live chat option once you're logged in.

Before You Sign Up: Do Your Own Checks

Because availability, minimum age, and redemption rules can change and vary by state, we'd rather you contact us with a correction than rely on outdated details. Before creating an account anywhere, it's worth confirming directly with the operator:

• Whether your state is on their eligible list — coverage isn't nationwide and some states are excluded
• The minimum age to play, which is 18 at some operators and 21 at others
• Current redemption thresholds and identity verification requirements
• Whether a free alternative method of entry (AMOE) is available, since no purchase should ever be necessary to participate

If you'd like background on how we approach this before reaching out, our About Us page explains our review process, and our Responsible Gambling page covers tools and resources for players who want to set limits on their play.

Reporting a Concern About Play

If you or someone you know is struggling to control their play, please don't wait to hear back from us by email — reach out to a dedicated support resource directly, or visit our Responsible Gambling page for guidance. Casino-style games involve chance, and outcomes are never guaranteed, so it's worth keeping an eye on how play affects you over time.

Site Policies

Questions about how we use your data, our editorial standards, or the legal terms of using this site are answered in our Terms and Conditions. If your query relates to something covered there, it may save you time to check it first.

A Note on What We Can't Confirm

We're not a licensing body or legal adviser, so we can't tell you definitively whether a particular sweepstakes casino is permitted in your state — that depends on your local laws and the operator's own terms, both of which can change. If you email us asking whether a site is "legal" for you, we'll point you toward publicly available information, but the final check should always be with the operator's terms and your own state's rules.